Terms and Conditions for digital communications

Note: These terms and conditions govern the automated messaging from Harris HVAC & Refrigeration, inc to its contacts. A contact being anyone who is either an established customer of Harris HVAC & Refrigeration or has signed up for notifications through our website. The current number used by us for SMS and MMS notifications is 877-751-3823. These terms and conditions do not extend to the individual texting and emails from individuals employed by Harris HVAC & Refrigeration, inc. To totally remove contact's number and/or email from our database entirely, please email us @ info@harris-hvacr.com or write to us at:

Harris HVAC & Refrigeration, inc.

421 Bridger Ave.

Rock Springs, WY 82901

Include your name, the contact info you would like removed, and the phrase "Hard Remove" to ensure that your information is removed from our system.

1. When opting in to communications with Harris HVAC & Refrigeration, inc, you will only receive communications of the type you opt-in for. You have the option of signing up for 3 different categories of communications either for SMS communications or Email communications. (Note: options a and b will only work, if the phone number or email that is opting in is associated with a customer already on file.) The 3 types of Communicatons are:
        a. Work-Orders - Those choosing to opt-in to this option, will receive any communications regarding work orders initiated by the customer associated with the phone number or email that is being opted-in. This may include such notifications as when the status of a work order changes, or when a technician is in-route to the location listed on the work order.
        b. Billing - This option is for communications regarding all billing and invoicing such as when a bill has been created, a payment is due, or a receipt needs to be sent.
        c. Promo - This option includes notifications of special deals or coupons and may also include special tip and info regarding HVAC maintenance.

2. You can cancel the SMS or email service at any time. Just text "STOP" to the number or email listed above. After you send the SMS or email message "STOP" to us, we will send you an SMS or email message to confirm that you have been unsubscribed. After this, you will no longer receive the email or SMS message from us respectively. If you want to join again, just sign up as you did the first time, and we will start sending SMS or email messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@harris-hvacr.com.

4. Carriers are not liable for delayed or undelivered messages

5. As always, message and data rates may apply for any SMS messages sent to you from us and to us from you. Promotional messages will be sent on a monthly basis. The frequency of work order and billing messages will be based upon the needs of the individual customers. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy HERE.